Warranty & Returns

Your satisfaction is our priority. Learn about our warranty coverage, returns process, and customer protection policies.

Our Warranty

We stand behind the quality of our watches and offer warranty protection against manufacturing defects.

Coverage Includes

Manufacturing defects, movement defects, and mechanical issues under normal use.

Warranty Period

12 Months Warranty

Not Covered

Accidental damage, water damage caused by misuse, normal wear and tear, and damage caused by improper handling.

Easy Returns

If you are not completely satisfied with your purchase, you may request a return within the eligible return period.

Product must be unused
Original packaging required
Tags and accessories included
Return request submitted within 30 days of delivery

Refund Process

1

Submit Request

Submit a return request through your account or contact our support team.

2

Receive Instructions

Receive return instructions and shipping label via email.

3

Ship Item Back

Securely package and ship the item back to us.

4

Inspection

Our team inspects and verifies the returned item.

5

Refund Processed

Refund is processed to your original payment method within 5-7 business days.

Exchanges

Customers may request an exchange for eligible products based on availability. Examples include different watch color, different model, or replacement for eligible defects.

Damaged or Defective Products

If your order arrives damaged or defective, contact customer support immediately for assistance.

Customer Protection

Secure Payments

Protected Purchases

Warranty Coverage

Hassle-Free Returns

Customer Support

Frequently Asked Questions

All our watches come with a 12-month warranty covering manufacturing defects and mechanical issues under normal use.

You can request a return by logging into your account and submitting a return request, or by contacting our customer support team directly.

Once we receive and inspect your returned item, your refund will be processed within 5-7 business days to your original payment method.

For defective or damaged items, we provide a prepaid return label. For other returns, return shipping costs are the responsibility of the customer.

Yes, exchanges are available based on product availability. Contact our support team to arrange an exchange for a different color, model, or size.

Need Assistance?

Our support team is ready to help with any warranty or return inquiries.