Customers may request a return if:
- The product is unused
- The watch is in original condition
- The packaging and accessories are included
- The request is made within the allowed return period
Refund Policy
We want every customer to have a confident and satisfying shopping experience. Learn about our return and refund process.
At Luxeora Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, our Refund Policy explains the conditions and process for returns, exchanges, and refunds.
Return Eligibility
Return Period
Customers can request a return within:
30 days after receiving the order
Non-Returnable Items
Items that cannot be returned:
- Used or damaged watches
- Products without original packaging
- Items showing signs of wear
- Customized products
Return Process
Follow these steps to return your product:
1
Contact Support
Contact our support team with your order number.
2
Receive Instructions
Receive return instructions from our team.
3
Ship Product
Send the product back using the provided information.
4
Inspection
Inspection is completed before approval.
Refund Process
After the returned item is approved:
Refunds are processed to the original payment method. Processing time depends on the payment provider. Customers will receive confirmation once the refund is completed.
Shipping Costs
Original shipping fees may not be refundable. Return shipping responsibility depends on the reason for return.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product:
Contact us immediately. Provide photos and order details. Our team will review and provide a solution.
Exchanges
Customers may request an exchange depending on product availability.
Contact Us
For refund and return questions:
Email:
support@luxeorastore.com
Customer Support:
Monday - Friday, 09:00 AM - 06:00 PM
Secure Payments
Customer Support
Easy Returns
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